Terms & Conditions

These terms and conditions apply to your purchase of products sold in New Zealand by Denco Audio Ltd. (Tivoli Audio NZ) from our direct to consumer website. Placing an order on the www.tivoli.co.nz website or by telephone to a sales representative of Denco Audio Ltd., you accept that you have read, understood and agree to be bound to the terms and conditions set out in this document.

Shopping Terms & Conditions

Denco Audio has been operating in New Zealand for over 30 years so you can be assured that you are dealing with a reputable company.  Products displayed on the site shopping areas can be purchased using MasterCard and Visa credit cards via a secure payment gateway provided by DPS. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment. You will be asked to register as a member of Tivoli Audio NZ. Apart from the many member benefits, including occasional emails containing special deals, your shipping address details will be filed saving you the effort of entering these details each time you checkout. We will never share your personal information, or email address with any 3rd parties unless required to by law. We must receive payment details for the whole of the price for the goods that you order and all monies owing before your order can be accepted. Once payment details have been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. Once your order has been accepted, you will receive an order confirmation via email. Please check this confirmation carefully and inform us immediately if there is a mistake on your order. If you would like to change or cancel your order, and your goods have not yet shipped we may be able to change this for you. Once the goods have shipped we cannot amend or cancel your order.


All prices in the shopping areas are in New Zealand dollars (NZD) and include GST (15% Goods and Services Tax). All prices are correct at time of publication, however we reserve the right to alter prices for any reason without notice. If this should happen after you have ordered a product, we will contact you prior to processing your order.  We reserve the right to cancel your order for the following reasons:
- We do not deliver to your location. Note we only deliver goods within New Zealand.
- One or more of the goods you ordered was listed at an incorrect price due to typographical error or an error in the pricing information received by us from our suppliers.
- We have reason to suspect that credit card details are incorrect or you are not the authorised cardholder.
- Your contact details and or shipping address is incomplete. Please note: We do not deliver to PO Box addresses.
If we do cancel your order we will notify you by email and will refund to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We shall have no liability to you for any loss suffered as a result of cancellation of your order.

Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdowns, failure of network access, flood, fire, explosion or accident.

Use of the Service by you

Your right to use the Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Service and for preventing unauthorised use of the Service. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Tivoli Audio NZ does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Tivoli Audio NZ only with involvement of a parent or guardian. Tivoli Audio NZ reserves the right to refuse service, terminate accounts, remove and or edit content. You may not download, modify, transmit, or otherwise use any material from the Service for public or commercial purposes. Other than connecting to Tivoli Audio NZ's servers by HTTP requests using a web browser, you may not attempt to gain access to Tivoli Audio NZ's servers by any means, including, without limitation, by using administrator passwords or by masquerading as an administrator while using the Service or otherwise. You agree not to disrupt, modify or interfere with the Service or its associated software, hardware and servers in any way and you agree not to impede or interfere with others’ use of the Service. You further agree not to alter or tamper with any information or materials on, or associated with, Tivoli Audio NZ and/or the Service.


This Service provides general information about Tivoli Audio NZ and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about Tivoli Audio NZ and the services and products we offer. Tivoli Audio NZ reserves the right to change, delete or move any of the material on the Service at any time without notice.  Tivoli Audio NZ shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action. If any parts of these terms and conditions is unenforceable (including any provision in which we exclude or limit our liability to you) the enforceability of any other part of these conditions will not be affected.

Applicable Law

The Website (excluding any linked third party Websites) is controlled by Tivoli Audio NZ. By accessing this Website, you accept that any disputes about this Website or the Content are to be determined by the Courts having jurisdiction in New Zealand in accordance with the laws in force in New Zealand. Although this Website can be accessed throughout New Zealand and overseas, Tivoli Audio NZ does not represent that the content of this Website complies with the laws (including the intellectual property laws) of countries outside New Zealand. If you access this Website from outside New Zealand, you do this on your own responsibility and are responsible for ensuring compliance with all laws in the place where you are located.