Shipping Policy

Free delivery on orders over $299

$8.50 flat-rate shipping on all orders under $299.

Same Day Dispatch

Most orders for in-stock items received by us before 2pm are shipped the same business day. Please note that a small number of orders require extra processing time for various reasons. In most cases those will be shipped the following business day.

Estimated Delivery Times

Main Centres: 1-2 Business days
Rural Delivery: 2-3 Business days
Dispatch and Delivery days are Monday to Friday.

Last day for guaranteed delivery for Christmas 2022 is December 15th.

Shipping

Standard shipping for orders placed on www.tivoli.co.nz is by Post Haste Couriers. Delivery time estimates apply to in-stock items, exclude the one business day order processing time and are subject to carrier delay outside our control. In general orders are sent via courier service that requires a signature; please make sure there is someone at the specified address to sign for the package. A card to call will be left if there is no one to sign for the delivery. Please contact us if for some reason an item cannot be signed for, under special circumstances we may be able to use a 'non-signature' courier service. Orders placed on www.tivoli.co.nz can only be shipped to addresses within New Zealand. Unfortunately we are unable to deliver to post office boxes.

Out of Stock Items

We aim to keep products on www.tivoli.co.nz in stock, but high demand can result in delayed shipments. Out of stock status is indicated on the product page however in the unlikely event that an item is displayed as in stock but is actually out of stock, you will be contacted ASAP regarding any delays. We will send you an order confirmation email after your details have been confirmed and the information accepted.