Warranty / Return

Warranty

Tivoli Audio manufactures its products to very high standards and we are confident our products will perform well. Accordingly, we warranty our products against manufacturing defects in material and workmanship to the original owner, for a period of one year from the original date of purchase. This warranty does not extend to damage caused by improper installation, faulty ancillary equipment, modifications, unauthorized repair, shipping damage or loss, abuse, accidents, use on improper voltage/current, lightning or other acts of God, normal wear and tear, commercial use, or purchase from unauthorized dealers. Proof of purchase as evidence the unit was purchased from an authorized Tivoli Audio New Zealand dealer within the warranty period may be required for warranty service. Should service be necessary, please do NOT return the product without first contacting your dealer or Tivoli Audio NZ. This warranty is non-transferable. Tivoli Audio NZ will not pay for loss of time, inconvenience, loss of use of the product, or damages caused by this product. Tivoli Audio products purchased outside of New Zealand will not be covered by any New Zealand warranties. 

30-Day Home Trial

Try our products at home & if at any time you decide that these products do not suit you, then simply return them within 30 days for a full refund or exchange, see Return of Goods section below for conditions on returning goods. To cancel your order (i.e. not returning the items for an exchange item) you must notify us in writing by e-mail. For full information on how to return products under our 30-Day Home Trial, please refer to the Return of Goods section below. Once you have returned the products to us under the 30 Day Home Trial, any sum paid to us from your credit card, less shipping costs will be refunded to your account as soon as possible and in any event within 30 days of your cancellation provided that the goods are returned as set out in the Return of Goods section below. 30-Day Home Trial only available for purchases made through www.tivoli.co.nz.

Incorrect, Faulty or Damaged Goods. 

Tivoli Audio NZ will replace any goods delivered to you that are incorrect or in a faulty or damaged condition.  Under these circumstances we will refund the cost of return freight. If the packaging appears to be damaged at time of delivery, you must advise the freight company immediately and note any damage in writing before signing for any goods.  If you do not notify the freight company immediately of any visible signs of damage we shall have no liability to you. You must notify us by email immediately upon receipt of any freight-damaged goods and no later than 7 working days of receiving incorrect, faulty or damaged goods. If you have not notified us within 7 working days of the delivery of the goods in question, we shall have no liability to you.Any incorrect, faulty or damaged goods must be returned to us unless otherwise agreed in writing, before any refund will be made.  See Return of Goods section for details on returning goods.

Return of Goods

If you wish to return goods to us, you must notify us by email and we will send you a return form to complete. The return form will request the following information:
- Date of purchase:
- Order or Invoice Number:
- Reason for Return
- Your name and daytime contact number
Any returning goods must be returned to us in new and unused condition, packed in the original manufacturers packaging and then placed in a strong outer carton for shipping.  Do not ship only in the original manufacturers packaging. For items with a value over $30.00 we strongly recommend using a traceable return freight method. For example using a courier company, New Zealand Post Courier Bag, Certified or Registered Mail. We cannot be held responsible for returning items damaged or lost in transit. We can also arrange to have the goods collected from you by our couriers and the cost of the return freight will be deducted from any refund. Please contact us for details if you require this service. Goods are returned to us at your cost and risk.