Warranties, returns & refunds
30-Day Home Trial
Try our products at home & if at any time you decide that these products do not suit you, then simply return them within 30 days for a full refund or exchange, see Return of Goods section below for conditions on returning goods. To cancel your order (i.e. not returning the items for an exchange item) you must notify us in writing by e-mail. For full information on how to return products under our 30-Day Home Trial, please refer to the Return of Goods section below. Once you have returned the products to us under the 30 Day Home Trial, any sum paid to us from your credit card, less shipping costs will be refunded to your account as soon as possible and in any event within 30 days of your cancellation provided that the goods are returned as set out in the Return of Goods section below. 30-Day Home Trial only available for purchases made through www.tivoli.co.nz.
Tivoli Audio manufactures its products to very high standards and we are confident our products will perform well. Accordingly, we warranty our products against manufacturing defects in material and workmanship to the original owner, for a period of two years from the original date of purchase. This warranty does not extend to damage caused by improper installation, faulty ancillary equipment, modifications, unauthorised repair, shipping damage or loss, abuse, accidents, use on improper voltage/current, lightning or other acts of God, normal wear and tear, commercial use, or purchase from unauthorised dealers. Proof of purchase as evidence the unit was purchased from an authorised Tivoli Audio New Zealand dealer within the warranty period may be required for warranty service. Should service be necessary, please do NOT return the product without first contacting your dealer or Tivoli Audio NZ. This warranty is non-transferable. Tivoli Audio NZ will not pay for loss of time, inconvenience, loss of use of the product, or damages caused by this product. Tivoli Audio products purchased outside of New Zealand will not be covered by any New Zealand warranties.
Return of Goods
If you wish to return goods to us, you must notify us by email and we will send you a return form to complete. The return form will request the following information:
- Date of purchase:
- Order or Invoice Number:
- Reason for Return
- Your name and daytime contact number
Any returning goods must be returned to us in new and unused condition, packed in the original manufacturers packaging and then placed in a strong outer carton for shipping. Do not ship only in the original manufacturers packaging. For items with a value over $30.00 we strongly recommend using a traceable return freight method. For example using a courier company, New Zealand Post Courier Bag, Certified or Registered Mail. We cannot be held responsible for returning items damaged or lost in transit. We can also arrange to have the goods collected from you by our couriers and the cost of the return freight will be deducted from any refund. Please contact us for details if you require this service. Goods are returned to us at your cost and risk.