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If you're experiencing a problem with your Tivoli Model One, here are a few things to check. If the problem persists, please contct us for further assistance.

While performing a firmware update via the Tivoli Audio ART App, if the update fails and a white box appears on your screen, please disconnect the unit from the power source and then reconnect it. Then, quit the Tivoli Audio ART App and reopen it. When you see the Music System Home reappear in the device list of the App, retry the update. If it fails again, this may indicate an issue with the Wi-Fi signal strength. Please do not press any buttons on the back of the unit or try to reset the product, as this can create further issues.

If you still have issues with an update, please contact Customer Support for further assistance.

If you are not performing a firmware update, please check that the unit is still in Wi-Fi mode. Check the volume level in the ART app and try pausing and playing the source. If in Bluetooth or Aux mode, change the source of the unit back to Wi-Fi.

If the above steps to not solve your issue, disconnect your Music System Home from the power source and leave powered off for 5 minutes. Then, plug the unit back in and power it on. Make sure that the unit is in Wi-Fi mode. The unit should rejoin the network and remember its Zone settings. If it does not, attempt to connect the unit to your Wi-Fi network again through the Tivoli Audio ART app.

Disconnect the unit from the power source and leave it unplugged for 5 minutes. Then, plug it back in and power it on. Once turned on, put the unit in Wi-Fi, Aux, or Bluetooth source mode and press the Settings/Action button until “contrast” appears on the screen. Turn the Settings/Actions knob until “factory reset" appears on the screen. Press the Settings/Action knob again to select YES. Once the factory reset is complete, reconnect the Music System Home through the Tivoli Audio ART App and check to make sure your firmware is up to date.

If the issue is still not resolved, please contact our Customer Support team.

If you have issues pairing your smart device via Bluetooth, please restart the Music System Home and forget any saved pairs you previously had on your smart device. Once the unit is powered on again, enter Bluetooth mode by quickly pressing the Power/Source knob until you see Bluetooth. Press and hold at the top right corner of the large multi-operational dial around the LED screen until you see on screen “Pairing Mode Enabled”. Go to your smart device’s Bluetooth settings menu and “Tivoli MSY

Press the Settings/Actions knob. Then, turn the Settings/Action knob until “Manual Time Set” appears on the screen. Quickly press the Settings/Actions knob and select the hour by turning the Settings/Select knob and quickly press it again to confirm. Repeat these steps to set the minute, day, month, and year. To confirm, select YES and then press the Settings/Select knob.

Amazon Alexa is currently only available in select markets only. For a full list of available countries and languages see:

To enable Amazon Alexa, you must have the Amazon Alexa app installed on your smart device before attempting to activate Amazon Alexa on the Music System Home. Step-by-step instructions can be found in the full Music System Home manual.

If you have enabled Amazon Alexa services on your Music System Home, the default music service accessed is Amazon Music and Spotify is no longer available. For all available music services via Amazon Alexa, please visit the Amazon Alexa app.

Disconnect the Music System Home from the power source for 5 minutes. Plug the unit back in and attempt to eject the CD. If this does not resolve your issue, please contact Customer Support.

The audio’s volume through Bluetooth is controlled by the device output as well as the speaker’s volume output. We recommend placing your Bluetooth device at 80% output and adjusting the volume knob on the radio to reach your preferred overall volume.

The strength of the Wi-Fi signal and streaming capabilities of the public network may vary depending on the number of other devices using the network. Please note any public Wi-Fi network that is not password protected or has extra security measures (e.g. Proxies), may cause connecting issues. Our products are designed to work best in home- or office-based Wi-Fi environments.

Try increasing the volume on your Music System Home. You can also check the volume on the Tivoli Audio ART app. Next, check the output volume on your smart device. Make sure it is playing and try increasing the volume.

If you are still experiencing this issue, try pausing and then playing your audio source. This will refresh the stream of music or may indicate a problem with your Wi-Fi network.

If you are connecting with a music service which requires the speakers be selected in the native app, such as Spotify, please confirm the correct speaker is selected.

Make sure the unit is in Wi-fi mode. If not, toggle through the sources by quickly pressing the power button until the screen reads “Wi-Fi”. If still unable to see the unit in the app, power off the unit by holding down the power button, then press the power button again to turn the unit back on. Restart the app, and make sure the unit is in Wi-Fi mode, look for the speaker in the “Devices” window.

Open the Spotify app. While playing a song, at the bottom of the app, tap “Available Devices”. Select name of the master speaker of your Zone and the audio output will switch to the Tivoli Audio system. Please refer to the Spotify Connect guide that accompanies your speaker for more information, as well as your Quick Setup Guide and Online Manual.